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Terms & Conditions
1. General terms and eligibility
These Terms & Conditions form an agreement between you and Casinia Casino in relation to your use of the website, account services, games, promotions and related features. By accessing the website or creating an account, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use the website or its services.
Additional rules may apply to particular games, promotions, competitions, payment methods or other features. Those rules will be made available where relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant service or promotion.
Casinia Casino may update these terms from time to time to reflect changes to the website, legal requirements, regulatory expectations, security practices or available services. Updated terms will be published on the website. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.
The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking whether online gambling is lawful for you. Casinia Casino does not invite you to use the website where doing so would breach the laws or requirements that apply to you.
Account registration
- You must meet the minimum legal age that applies to online gambling in your location.
- You must provide information that is accurate, complete and current when registering an account.
- You may only create and use an account for yourself and must not register on behalf of another person.
- You must not allow another person to access, control or use your account.
- You must tell Casinia Casino if information connected with your account changes.
- You must not register or play if you are self-excluded, restricted or otherwise prohibited from gambling.
Casinia Casino may ask you to complete identity, age, address, payment or source-of-funds checks. These checks help protect players, prevent fraud, meet responsible gambling obligations and support compliance with applicable laws. Access to some services may be limited until the requested information has been provided and verified.
2. Account use, payments and withdrawals
You are responsible for keeping your login details confidential and for all activity carried out through your account. You should choose a strong password, avoid sharing it and notify Casinia Casino promptly if you believe your account has been accessed without permission. You must not use the website to facilitate unlawful activity, fraud, money laundering, cheating or any attempt to interfere with the operation of the platform.
All deposits must be made using a payment method that you are authorised to use. Payment providers may apply their own terms, fees, processing rules or verification requirements. Casinia Casino may reject, reverse, suspend or investigate a transaction where there is a security, legal, technical or compliance concern.
You should only deposit money that you can afford to lose. Deposited funds are for recreational gambling and must not be treated as an investment, a source of income or a way to resolve financial difficulties. You remain responsible for checking transaction details before confirming a deposit.
Withdrawal requests may be subject to account verification, payment checks, game rules and any applicable promotion terms. Casinia Casino may return funds through an approved method connected with your account or request further information before processing a withdrawal. Processing times can vary because of verification, payment providers, weekends, public holidays and other operational factors.
You must not use a payment method belonging to another person unless this has been expressly permitted and properly verified. If a payment is disputed, reversed or shown to be unauthorised, Casinia Casino may suspend the account and recover related losses where permitted by law.
Suspension and closure
Casinia Casino may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, a payment is unauthorised, unusual activity has occurred, a security risk exists, or access is not legally permitted. An account may also be closed at the player's request or as part of a responsible gambling measure.
If an account is closed, you must stop using the website. Any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure. Casinia Casino may withhold or void funds connected with fraud, unlawful conduct, collusion, cheating or a material breach of these terms, subject to legal requirements.
3. Games, promotions and responsible gambling
Games are provided for entertainment and involve risk. Game outcomes are determined by the relevant game systems and cannot be guaranteed or predicted. You accept that losses may occur and that Casinia Casino is not responsible for losses resulting from gambling within your account, except where liability cannot lawfully be excluded.
Promotions, bonuses, free plays and other offers are subject to their own terms. These may include eligibility conditions, participation requirements, wagering conditions, expiry periods, game restrictions, maximum values or withdrawal rules. You should read the applicable offer terms before accepting or using a promotion. If you do not satisfy those requirements, promotional benefits may be removed or become unavailable.
Only one account per person is permitted unless Casinia Casino has expressly agreed otherwise. Opening multiple accounts, abusing an offer, using automated tools, exploiting an error or coordinating with other players may result in an account review and the cancellation of related benefits.
Responsible gambling
Casinia Casino supports a safer approach to gambling. Gambling should be an optional form of entertainment, not a way to make money or manage personal problems. Set a budget before you play, keep track of time and spending, take regular breaks and never chase losses.
- Use available deposit, loss, wagering, time or session controls where offered.
- Consider taking a break if gambling stops being enjoyable or begins to affect your finances, relationships or wellbeing.
- Do not gamble while affected by alcohol, medication or other substances.
- Do not borrow money, sell belongings or use essential household funds to gamble.
- Ask for an account restriction, cooling-off period or self-exclusion if you need help controlling your play.
- Seek independent support from an appropriate gambling-help service if gambling is causing concern.
Requests for self-exclusion or other safer gambling measures should be made through the available account or support channels. A restriction may affect access to the account, promotions and gameplay. You must not attempt to create another account or use someone else's account while a restriction applies.
4. Website use, privacy, liability and complaints
You may use the website only for lawful personal purposes and in accordance with these terms. You must not copy, modify, distribute, reverse engineer, interfere with, overload or damage the website or its security systems. You must not introduce malware, use unauthorised software, collect information about other users or attempt to gain access to areas that are not intended for you.
The website may be unavailable from time to time because of maintenance, upgrades, technical faults, telecommunications issues, third-party services or events outside reasonable control. Game, account or transaction information may occasionally be affected by delays or errors. If a material error affects a game or transaction, Casinia Casino may take reasonable steps to correct it and notify affected users where appropriate.
Content on the website is provided for general information. Although reasonable care may be taken, Casinia Casino does not guarantee that all content will always be complete, current, uninterrupted or free from errors. You should make your own decisions about whether to use the services and should obtain independent advice where appropriate.
Personal information is handled in accordance with the applicable privacy information published by Casinia Casino. This may include information about account activity, identity verification, payments, communications, device use and responsible gambling interactions. Information may be used to provide services, protect accounts, meet legal obligations, manage risk and improve the website.
To the extent permitted by law, Casinia Casino is not liable for indirect, incidental or consequential loss arising from your use of the website. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
Questions and complaints
If you have a question, believe there is an account or transaction issue, or wish to make a complaint, please use the support options made available on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Casinia Casino may request further details, investigate the issue and communicate the outcome through the contact method associated with your account.
These terms are intended to be read with any applicable privacy, responsible gambling, payment and promotional information. If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. By continuing to use Casinia Casino, you confirm that you understand these requirements and agree to comply with them.